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Artist or Album or Movie Title


    Pop/Rock
    Rap/R&B
    Country
    Electronica/Techno
    Jazz
    Blues
    Oldies
    Vocal/Easy Listening
    New Age
    Folk
    Comedy
    Christian
    Reggae
    World
    Soundtracks
    V/A Compilations
    Christmas Music
    $0-3
    $3-5
    $5-7
    $7-9
    $9-13
    $13-20
    over $20

    Action
    Comedy
    Drama
    Horror/Thriller
    Sci-Fi/Fantasy
    TV Shows
    Classics
    Misc.
    Kids
    Fitness
    Anime
    Music DVDs
    Blu-ray
    $0-4
    $4-6
    $6-8
    $8-10
    over $10
    Widescreen only
    Fullscreen only
    Blu-ray


      Shipping Rates
      FAQ
      Our Guarantee
      Your Privacy
      About Us
      Customer Feedback
      View Entire Inventory

      DiscsForDogs.org





All Christmas CDs on SALE!

 

This page will answer some of the more common questions that customers ask. If your question is not answered below, please contact us and we'll be glad to help.


General Questions
Why buy used CDs and DVDs?
Is shopping online at The CD Exchange safe?
Can I place an order without a credit card?
Will you sell or give out my personal information?
How long have you been in business?
What is your mailing address?


Ordering
Do you sell brand new CDs and DVDs?
Where do you get your CDs & DVDs from?
How do I know the CDs & DVDs aren't scratched?
Do the CDs include books and back covers?
Do the CDs and DVDs come in cases?
Are your CDs & DVDs guaranteed?
How often do you update your website?


Shipping
What methods of shipping do you use?
How long will my order take to arrive?
How much does the shipping cost?
Is there any place you don't ship to?


Selling/Trading CDs & DVDs
How do I sell my old CDs and DVDs to you?
How do you determine how much my discs are worth?
Who pays the shipping costs?
Are there any CDs or DVDs you won't accept?
Is there a limit to how many I can sell?






Why buy used CDs and DVDs?
    Compact Discs and DVDs are perfect items to buy used because they never wear out. A CD or DVD sounds or looks the same after the millionth play as it did when it was new. By purchasing used discs instead of new ones, you can get twice as much music or twice as many movies for half the price! Click here for more general information about Used CDs or Used DVDs.



Is shopping online at The CD Exchange safe?
    Absolutely. Please read our Privacy Statement for more details about this.



Can I place an order without a credit card?
    Yes, we accept checks and money orders if you don't want to use a credit card. When you go through the check-out procedure, you will be given this option. Just choose "Check/Money Order" and then follow the instructions provided.



Will you sell or give out my personal information?
    We will NEVER sell or give out any of your personal information, including your EMail address.



How long have you been in business?
    The CD Exchange has been selling used CDs on the Web since 1994, long before most people had ever even heard of the World Wide Web. We began selling DVDs in 2000.



What is your mailing address?
    Our mailing address is:

        The CD Exchange
        5999 South Park Ave. #125
        Hamburg, NY 14075
        USA

    This is not a retail store however...we are strictly an online business.



Do you sell new CDs & DVDs?
    No, we only sell previously-owned CDs & DVDs, but they're in like-new condition, and way cheaper. That's the whole idea!



Where do you get your CDs and DVDs from?
    All of our inventory come from our customers trading in their old CDs and DVDs for cash or store credit. Click here if you'd like to do the same. It's easy!



How do I know the CDs & DVDs aren't scratched?
    We visually inspect all CDs & DVDs before accepting them to be sure they are in excellent condition, and then clean them thoroughly. Most of them are indistinguishable from brand new ones. Since they are used though, some may have extremely minor (barely noticable) surface markings, but all discs are 100% guaranteed to play perfectly. If you ever get a CD or DVD from us that skips in your player, please contact us within 30 days and we will happily give you a prompt refund.



Do the CDs include books and back covers?
    Yes, always. And the DVDs always include the cover sleeve insert.



Do the CDs and DVDs come in cases?
    All CDs & DVDs shipped within the USA are re-shrinkwrapped in like-new cases, with all original literature included. They are as good as new and perfectly suitable for gift-giving.

    All CDs & DVDs shipped outside the USA will be shipped without cases to save on shipping costs. Replacement cases should be readily available where you live for less than the additional cost of having us ship them to you. Of course, all original paperwork (booklet and back cover for CDs, outside cover insert for DVDs) will always be included with every item. Please see our Shipping Rates & Information page for more information.



Are your CDs & DVDs guaranteed?
    Of course. We take great care to offer only CDs & DVDs that are in excellent condition, and we take great pride in how rarely our customers need to return something. Unfortunately, the world is an imperfect place, and there is a slim chance that a CD or DVD you buy from us will not play perfectly for you. No problem! Just contact us within 30 days for a prompt refund or exchange.



How often do you update your website?
    We add new titles to our inventory every day. Our website is updated almost every day as well, occasionally every other day.



What methods of shipping do you use?
    We offer the choice of Standard Shipping (7-14 days average), Priority Mail (2-4 days average) or FedEx 2-Day Express (2 Days Guaranteed) for shipments within the USA. International shipments are always sent via Air Mail (5-15 days average).



How long will my order take to arrive?
    See above.



How much does the shipping cost?
    Shipping from The CD Exchange is ABSOLUTELY FREE if your order is over $39 ($99 for international orders). For orders smaller than that, please see our Shipping Rates & Information page for details.



Is there any place you don't ship to?
    We ship anywhere on the planet.


How do I sell my old CDs and DVDs to you?
    Selling your old CDs and DVDs to The CD Exchange is a great way to get some extra cash by getting rid of those old discs that you never listen to anyway, and we'll pay you top dollar for them. Simply click here and fill out the online form, listing the discs that you wish to sell. Within a few hours we will send you a return EMail stating the prices we are willing to pay for each of your discs, along with instructions for shipping them to us if you decide to accept our offer. Once your items are received, we will send you a confirmation EMail and send your check out that same day. It's easy!



How do you determine how much my discs are worth?
    The amount we can pay you for your discs (and the prices we charge when selling them) is determined by supply and demand. We can pay the most for titles that people are always looking for but seldom wish to sell. We can't pay as much for titles that people are always getting rid of and very few people are looking for.



Who pays the shipping costs?
    We will offer you extra money to cover the shipping costs if your quote is $25 or more. Since we put the CDs in brand new cases anyway, we encourage you to ship the CDs to us WITHOUT their cases, which makes it very inexpensive. Of course, you must include the booklets and all literature. We recommend Media Mail from the USPS and base our shipping reimbursement amount on Media Mail rates, but you are welcome to use whatever shipping method you choose.



Are there any CDs you won't accept? How about DVDs?
    Please see the Selling Guidelines clearly posted above the online form used to list your items. These Guidelines explain in detail which items we can and cannot accept.



Is there a limit to how many I can sell?
    No. We will buy one item from you, or we'll buy your entire collection if you wish.



If your question is not answered above, please contact us and we'll be glad to help.



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    © 1995-2011 The CD Exchange
The CD Exchange    
5999 South Park Ave. #125    
Hamburg, NY 14075    
(online only, not a retail store)